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get case thread id in apex

Crescent Fresh answered on June 21, 2023 Popularity 1/10 Helpfulness 1/10

answer get case thread id in apex

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get case thread id in apex

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public void sendCustomEmail(User selectedUser, Contact selectedContact, String templateName, Map<String, String> customVariables){
    EmailTemplate emailTemplate = [select Id, Subject, HtmlValue, Body from EmailTemplate where DeveloperName=:templateName];
 
    if (selectedContact==null){
       selectedContact =  selectedUser.Contact;
    }
 
    String customSubject = emailTemplate.Subject;
 
    if (customVariables.containsKey('joinContactName')){
      customSubject = customSubject.replace('{!JointContactName}', customVariables.get('joinContactName'));
    }
    //Add ThreadId to the Subject
    if (customVariables.containsKey('ThreadId')) {
      customSubject = customSubject.replace('{!ThreadId}', customVariables.get('ThreadId'));
    }
 
    String htmlBody = emailTemplate.HtmlValue;
    htmlBody = htmlBody.replace('{!Contact.FirstName}',selectedContact.FirstName);
    htmlBody = htmlBody.replace('{!Contact.Email}', selectedContact.Email);
    if (customVariables.containsKey('Link')){
      htmlBody = htmlBody.replace('{!CustomUrl}', customVariables.get('Link'));
    } else if (customVariables.containsKey('link')){
      htmlBody = htmlBody.replace('{!CustomUrl}', customVariables.get('link'));
    } else if (customVariables.containsKey('joinContactName')){
      htmlBody = htmlBody.replace('{!JointContactName}', customVariables.get('joinContactName'));
    }
 
    //Add ThreadId to the htmlBody
    if (customVariables.containsKey('ThreadId')){
      htmlBody = htmlBody.replace('{!ThreadId}', customVariables.get('ThreadId'));
    }
 
    String plainBody = emailTemplate.Body;
    plainBody = plainBody.replace('{!Contact.FirstName}',selectedContact.FirstName);
    plainBody = plainBody.replace('{!Contact.Email}', selectedContact.Email);
    if (customVariables.containsKey('Link')){
      plainBody = plainBody.replace('{!CustomUrl}', customVariables.get('Link'));
    } else if (customVariables.containsKey('link')){
      plainBody = plainBody.replace('{!CustomUrl}', customVariables.get('link'));
    } else if (customVariables.containsKey('joinContactName')){
      plainBody = plainBody.replace('{!JointContactName}', customVariables.get('joinContactName'));
    }
 
    //Add the threadId to the plainBody
    if (customVariables.containsKey('ThreadId')){
      plainBody = plainBody.replace('{!ThreadId}', customVariables.get('ThreadId'));
    }
 
    Messaging.Singleemailmessage email = new Messaging.Singleemailmessage();
    List<OrgWideEmailAddress> orgWideEmailAddress = [Select Id, Address from OrgWideEmailAddress where DisplayName=:ORGWIDEEMAILADDRESSNAME];
    //Set ReplyTo as the Email-to-Case email address
    if (customVariables.containsKey('ThreadId')){
      List<EmailServicesAddress> emailServicesAddress = [SELECT Id,AuthorizedSenders,EmailDomainName,IsActive,LocalPart FROM EmailServicesAddress where IsActive=true and (LocalPart like '%service%' or LocalPart like '%support%')];
      if (!emailServicesAddress.isEmpty()){
        EmailServicesAddress emailToCase = emailServicesAddress.get(0);
        email.setReplyTo(emailToCase.LocalPart +'@'+ emailToCase.EmailDomainName);
        email.setSenderDisplayName('Client Support');
      } else {
        email.setReplyTo('customer-service@gmail.com');
        email.setSenderDisplayName('Client Support');
      }
    }
 
    email.setTargetObjectId(selectedContact.Id);
    email.setSaveAsActivity(true);
 
    email.setSubject(customSubject);
 
    email.setHtmlBody(htmlBody);
    email.setPlainTextBody(plainBody);
 
    if (customVariables.containsKey('WhatId')){
      email.setWhatId(customVariables.get('WhatId'));
    }
 
    Messaging.sendEmail(new Messaging.SingleEmailmessage[] {email});
}

Popularity 1/10 Helpfulness 1/10 Language whatever

Source: thysmichels.com

Tags: apex case get whatever

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Contributed on Jun 21 2023

Crescent Fresh

0 Answers Avg Quality 2/10

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get case thread id in apex

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public static String getThreadId(String caseId){
public static String getThreadId(String caseId){
  return '[ ref:_'
     + UserInfo.getOrganizationId().left(5)
     + UserInfo.getOrganizationId().mid(11,4) + '._'
     + caseId.left(5)
     + caseId.mid(10,5) + ':ref ]';
}

Popularity 1/10 Helpfulness 1/10 Language whatever

Source: thysmichels.com

Tags: apex case get whatever

Link to this answer
Share Copy Link

Contributed on Jun 21 2023

Crescent Fresh

0 Answers Avg Quality 2/10

get case thread id in apex

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